Shipping policy
📦 Serlora Shipping Policy
Last updated: June 03, 2025
Thank you for shopping with Serlora. We’re proud to deliver unique, high-quality fashion accessories to customers around the world. Please read our shipping policy carefully to understand how we handle deliveries.
🚚 Processing Time
All orders are processed within 1–3 business days. Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number.
🌍 Shipping Times
Please note that Serlora ships directly from our international fulfillment partners to reduce costs and bring you the best prices.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–14 business days |
| Canada | 8–15 business days |
| United Kingdom | 7–12 business days |
| Australia / NZ | 8–16 business days |
| Europe | 8–18 business days |
| Rest of World | 10–20 business days |
Shipping times may vary depending on your location and order volume.
📦 Tracking Your Order
Once your package ships, you'll receive an email with a tracking number and link. Please allow 3–5 days for tracking info to update after dispatch.
💰 Shipping Fees
We offer free standard shipping on all orders over $50.
Flat-rate shipping fee of $4.95 applies to orders under $50 (varies by region).
❗ Potential Delays
We are not responsible for delays due to customs, weather, or events outside our control. However, we’re committed to assisting you if your order experiences issues.
📬 Wrong Address Disclaimer
Please double-check your shipping address before confirming your order. Serlora is not responsible for orders shipped to incorrectly provided addresses.
🛠️ Support
If you have questions about your order or tracking status, contact our customer support team at contact@kitchgem.com or via our Contact Page.